Delivery Information

 
The Kid Zone does not have a physical retail store. We are an online retailer and deliver nationally. We allow for order collection from our warehouse and door-to-door service. This means that the shipment is delivered to the physical address not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

 

Local Delivery

All The Kid Zone items listed on the Website, unless otherwise specified, will be in stock. However, note the following in particular:

“48 hour dispatch products” – these are products which get dispatched from The Kid Zone warehouse within 48 hours, which means you should receive them within 2 - 3 working days (calculated over business days). However, this only applies:

1. For selected products (i.e. where the total order weight is under 3kg),

2. If you order the product before 15:00 on a business day (failing which, dispatch will be delayed to the next business day), and

3. If delivery is to be made to a "main centre" in South Africa. Delivery outside main centres is usually within 3 working days. Ordering heavy items or parcels which weigh 10kg or more, may increase delivery times.

4. Please note that any order paid via EFT will only be dispatched when funds have cleared.

** Please note: we cannot guarantee a 2-3 working day delivery time when delivering to a P.O box. **

pick-up (Only From The Kid Zone Warehouse)

** Please note the pick up method is only applicable if you are collecting your parcel from our warehouse **

If you are picking your parcel up, Please note:

1. We accept Snapscan payments

2. We accept card payments

3. We DON'T accept cash payments for security reasons.

If you have already paid for your order (via Payfast or Bank Deposit / EFT), all you need to do is come and collect your order before 2pm (Monday - Friday).

Please note: If you have paid via Bank Deposit / EFT please ensure that you send through the proof of payment prior to collecting your parcel. We will only release an order once the proof of payment has been processed.

Please Note: Your pick will be ready on the day you placed the order (between 8am - 2pm). If placed after 2pm on a weekday it will be ready to pickup the following day from 8am on wards. We do not offer pickups over weekends.

Please allow for a 10 min waiting time if your order has not yet been paid for.

Collection Address:
THE KID ZONE
30 Gunners Circle
Epping Industrial 1
Cape Town
7460

Local Delivery Options & Costs

1.Economy Delivery (2-3 working days)
Orders > R250 (free delivery)
Orders < R250 (R25 for CPT & R35 Rest of RSA)

2.Overnight Delivery (Main Centres)
Regardless of the value of the order, overnight delivery is a flat rate of R250.
Orders must be placed before 3pm on a weekday to receive order the following day.
Any orders placed after 3pm only be shipped the following day.
If an order is placed on a Friday or Saturday, the order will only be shipped the following Monday.
If an order is placed on a Public holiday, the order will only be shipped the following business day.

Please check if you stay in a main centre.

3.Same Day Delivery (*Only CPT*)
Delivery will take place between 9am - 4pm on the day of order being placed and paid for.
Should an order be place after 3pm, the order will only be placed the next day.
Same Day delivery is only applicable during work days.

Delivery charges are calculated automatically during checkout based on the delivery destination, total value, weight and dimension of all products included in an order.

Delivery Times (Important Things To Note)

Important things to note:

1.Delivery periods are only regarded as having commenced upon payment confirmation being received by The Kid Zone. If paying with a specific credit card for the first time on the Website, or if The Kid Zone regards the transaction to be large and/or unusual, The Kid Zone may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.

2.Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. So, for example, if you order something over the weekend, the delivery period will only start running on the next business day.

3.If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.  So, if you want to order various products where some have a shorter delivery period than others (including so-called ’24 hour dispatch products’), The  Kid Zone recommends that you order such products separately from the products requiring longer delivery times.

4.The Kid Zone makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform you.

You can have your parcel delivered by courier between 8am and 5pm, Monday to Friday.

Pre-orders

Pre-order products (being products you can order in advance of their public release date) will be handled separately, and will be shipped when ready. If you have any pre-orders in your basket together with other products, the basket will be split into different orders, and you may choose different delivery addresses for each order.

What Is A Main Centre?

Main centres include any destination within a 50km radius of the following cities:

Bloemfontein
Cape Town
Durban
East London
George
Pietermaritzburg
Polokwane (Nelspruit))
Port Elizabeth
Pretoria
Johannesburg

Note: Delivery to main centres is guaranteed within the specified time frame only after payment confirmation. Please remember that bank deposits take a minimum of 3 days to process.

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